The client needed a Field Service Management product aiming at reshaping and enhancing any management process for the management of commercial services, previously handled manually. Moreover, it allows field operators to connect and communicate with customers and all GAB offices in an even faster, safer and clearer way, thanks to the process digitalization, also on field, with a view to a closer performance monitoring.
The GAB Group chose to use the Geocall product, integrated with the ERP system, in 11 subsidiaries located in the states of Rio de Janeiro, São Paulo, Minas Gerais and Amazonas, serving over 6.5 million citizens. Geocall allows higher standardization and centralization in the execution and monitoring of activities such as: work order creation and management, as well as feedback and KPI generation, all within a single platform.
Furthermore, Geocall Mobile allows GAB’s field operators to debrief work orders also while on field, through their mobile devices, thus ensuring a fully-digitalized process.