Providing value-added services to more than 16 million customers and with an installed capacity of 15.9 GW and presence in around 20 countries, mainly Spain, Latin America, and Australia, Naturgy stands out as an innovative and sustainable multinational energy group operating in the electricity and gas sectors. Naturgy business model focuses on value creation and is committed to promoting the sustainable development of human society, while ensuring a competitive and safe energy supply with environment as a primary concern. But, how to efficiently support their workforce, while transferring corporate knowledge and increasing performance with special regard for cost savings?
Naturgy, through its international subsidiary Global Power Generation (GPG), has selected OverIT as its enterprise remote assistant software provider to support its maintenance staff working in the field in Mexico, Chile, and other locations, allowing them to cooperate with back-office experts and leverage Augmented Reality and features like:
• Augmented collaboration
Augmented Reality and collaboration features for technicians to receive real-time support from experts located anywhere
• Hands-free technologies
Smooth hands-free operation even in ATEX environments, using RealWear devices (HMT-1Z1 and HMT-1)
• Digital work instructions
Step-by-step procedures guiding technicians during their task execution to successfully finalize the job assigned
• Knowledge management
Corporate knowledge base storing multimedia data (e.g., videos, photos) collected in the field in case technicians need information on assets or procedures
We have adopted a top-notch solution for assisting technicians remotely, sharing knowledge in real time, and recording work sessions. The OverIT platform is user-friendly and dynamic, letting us avoid printing checklists when performing field operations. It also increases the visibility of the jobs done and effectively communicates any issues occurred on assets.
OverIT Next-Gen FSM Platform has also contributed to reaching Sustainable Development Goals like: