OverIT Next-Gen FSM Platform

Enabling your FSM digital transformation

OverIT Next-Gen FSM Essential

Manage and configure your workforce, customers, and assets master data, quickly and efficiently. Create and assign Work Orders to frontline workers, taking advantage of the intuitive interface offered.

Hold up planners with an advanced schedule optimization, predictive FSM powered by Machine Learning, managing any type of unexpected event, meeting customer expectations, and the needs of resources in the field.

Support field execution with advanced functionalities to help technicians complete tasks, access just-in-time knowledge, and experience simple training and learning interfaces. Furthermore, the product includes hands-free work, augmented reality capabilities, knowledge management, and GIS integration.

OverIT Next-Gen FSM FEATURES
SCHEDULING OPTIMIZATION

Optimize processes and field resources by unleashing the potential of the OverIT Next-Gen FSM advanced automatic scheduling engine for your daily, weekly and long-term planning of field activities while enhancing your operational efficiency. Analyze, confirm, or manually refine the results provided by the automatic scheduler to create the work agenda of your crews, simply and quickly with the intuitive interface of the Daily Plan console.

Automatically handle and assign complex job (“multistage task”) to field workers, respecting time dependencies and compliance with SLAs.

Perform real-time and intra-day rescheduling by managing any exception or unplanned event.

OverIT Next-Gen FSM schedule optimization engine is recognized as a best-of-breed solution for high volume and volatile schedule use cases.

AI driven schedule optimization
SCHEDULING OPTIMIZATION – POWERED BY MACHINE LEARNING

Leverage state of the art Machine Learning for a predictive Field Service Management experience: manage skills, parts, certification and shifts to assign and dispatch work orders to the most suitable technicians and crews, making the automatic scheduling process more accurate and closer to your experience and behavior.

Automatically predict the duration of tasks, with higher accuracy and reliability, and leveraging continuous learning and refinement.

Efficiently and easily manage even those high-volume and volatile schedule use cases, prone to emergencies, estimate overruns, cancelations, and travel issues.

OverIT helps CIOs automate planning, keeping in consideration the whole schedule optimization. The OverIT Next-Gen FSM platform supports dispatchers in the intraday schedule of activities. Leveraging Machine Learning techniques, the OverIT Next-Gen scheduling engine assigns work orders to the most suitable technician due to the continuous learning of historical data, context, and the daily plans, in real-time.

Moreover, the ML–based spare part suggestion  assigns the right parts and amounts required to finalize jobs once technicians get to a worksite. No lost times, no doubts, when technicians leave to perform an operation, they have every part they need to complete a specific job, ensuring the problem is fixed the first time.

Scheduling Optimization
MOBILE APP

Support your workforce in managing daily operations with the Mobile App, the ultimate mobile FSM app featuring advanced functionalities designed for managing service operations, maximizing productivity, and improving safety conditions.

Manage activities, debrief tasks, collect data and multimedia (manuals, documents, photos, clip videos). Fill in mobile forms, manage mobile inventory and any need arising during the working day, in mobility and support the advanced cartographic GIS features, even offline.

The Mobile App is highly configurable and extensible, enabling workforce collaboration, IoT data visualization, just-in-time knowledge, and an advanced UX.

Operate with any mobile device you prefer: the Mobile App is a multi-device and cross-platform product, thus ensuring the ultimate flexibility of hardware and operating system.

Enables technicians and supervisors to report, fill in and monitor the actual duration of daily jobs, supervise the whole working day or week, allocate personnel costs to the right commission, and calculate the employee’s paystub.

Mobile Experience
MOBILE PLANNER

Support the planner in simply accessing from mobile the main features to supervise the progress of work orders, even on the move, manage technicians in the field, schedule and assign activities, and monitor the progress of work orders, even on the move and with the same effectiveness as the application available from the backend.

Complex Jobs
HANDS-FREE OPERATIONS

Do your engineers face complex jobs and risk-sensitive activities? We support technicians with zero-touch capabilities  How? We allow a complete hands-free vocal debriefing, step-by-step digital work instructions, advanced workforce collaboration, and vocal debriefing.

Hands-free
AUGMENTED COLLABORATION

Experience the capabilities of the combination of advanced collaboration and Augmented Reality features to debrief tasks, visualize work order data, multimedia content and step-by-step work instructions. Receive the support of remote experts by combining, in real-time, AR-powered annotations, tutorials, multimedia, 3D content, live video and audio stream, to complete risk-sensitive and complex tasks even more efficiently, safely, and quickly than ever before. Completely hands-free.

Create, share and access data, broadcasting specialized skills, experience, and best practices in the company, by recording interactions.

Augmented Collaboration
KNOWLEDGE MANAGEMENT

Combine Augmented Reality with Artificial Intelligence for optimized knowledge management: capture and automatically tag data, photos, and videos, providing continuous improvement across all stakeholders in the organization.

Users are equipped with all the necessary tools to “capture” their experiences, which process information using powerful ML algorithms. This information can be shared within the organization to create a reusable knowledge base through a fully automatic process.

Knowledge Management
VIRTUAL TRAINING

Train users wherever they are: on-the-job, in mixed reality, and even virtual reality, ensuring their remote interaction, and sharing of expertise.

OverIT Next-Gen FSM platform introduces a whole new perspective in training, both in-person and remotely, ensuring quick filling of any expertise gap and the proper transfer of knowledge. Training of inexperienced staff is quicker and easier to carry out because of digital collaborative learning. The Next-Gen FSM is a solution that supports knowledge retention and training. Specialized skills and expertise transfer to the entire organization for shared and proactive use.

Virtual Training
CX ENHANCEMENT

Reduce the gap between technician and customer by streamlining field tasks and taking after-sales experience to a whole new level. CEE is the mobile app allowing companies to maximize appointment efficiency and have customers engage with their service providers while feeling in control over the whole work process.

Geocall Customer Experience Enhancement
GIS INTEGRATION

Leverage, even offline, the potential and the accuracy of the 2D and 3D Geographic Information System technology natively integrated into both   and mobile side. Visualize on map GIS technical layers (ESRI, OpenLayers and other major market GIS products), to retrieve FSM information and data about assets, networks, IoT, customers and infrastructures.

Exploit the advanced GIS features to support the scheduling process of technicians and the dispatching of activities due to the ultimate efficiency provided by the integration with Daily Plan, GIS, and background cartography.

Discover the power of Geographic Information Systems, to enhance users’ experience and support field technicians in their daily on-site operative and decision-making processes, by allowing them to visualize, in real-time, the location and orientation of hidden assets.

GIS Integration
CREWS MANAGEMENT

Manage all the activities that require the attention of more resources, specific skills, and crews, utilizing a fixed or dynamic configuration.

Create nominal crews or unleash the potential of automatic scheduling features to determine who, where, when, and how, based on the most appropriate skills, for the best and most effective customer service.

Crews Management
PROJECT MANAGEMENT

Not all service activities are the same; some of them are complex and highly interconnected, requiring multiple resources and multi-day planning. OverIT Next-Gen FSM supports project managers and dispatchers orchestrating projects and planing on a medium-long term while optimizing technicians’ allocation and tasks debriefing. Furthermore leveraging advanced functionalities allows the display of activities and milestones on Gantt charts and on the Work Breakdown Structure for better control over the whole project’s lifecycle.

Geocall Project Management
BOOKING

Save up to 60% in travel times and boost your teams’ efficiency due to the automatic arrangement of feasible and optimized appointments with your customers, in compliance with the predefined service-level agreements and the geographic rules the optimization model architecture. As a result, increase your customer satisfaction, while cutting costs and enhancing productivity.

Geocall Booking
INTEGRATION LAYER MULTICHANNEL

Manage work orders requests and all the information related to master data from external systems due to a standard interface and a smooth and easy integration with the most popular ERP, IoT, CRM, and EAM platforms available on the market.

Integrational Layer Multichannel
SAFETY MONITORING

Monitor in real-time the health and safety conditions of field resources and automatically detect potential anomalies, because of the smooth integration with advanced wearable devices. Safety monitoring ensures users are always aware of any on-field issue, while facing it quickly and efficiently.

In a proactive way, improve the safety conditions of frontline workers, by leveraging cutting-edge AR-driven remote collaboration features and overcoming distance barriers to allow a quicker and safer issues’ resolution.

Safety Monitoring
CONTRACTORS MANAGEMENT

Efficiently manage the process of works’ assignment to third parties and external companies, by addressing the planning and organization of activities, as well as the administrative and accounting matters, following the predefined contracts and agreements.

Improve the communication process with contractors and monitor tasks’ progress status and budget, thus considerably enhancing your situational awareness and the level of service offered to your customers.

Geocall Contractors Management
CONSTRUCTION SITE

The Construction Site module is designed to optimize any industry’s monitoring, verification, and validation of work on site activities.

The product offers specific features enable real-time interaction between client companies and third-party companies executing the works, ensuring efficient supervision of construction sites and higher quality of work.

Crews Management
PERFORMANCE ANALYTICS

Exploit the advanced performance analytics features to reshape your way of monitoring and analyzing data, performance & KPIs and improve your field processes. Foster packaged integration with Qlik Sense, in addition to new enhanced native dashboards and reporting tools to measure field operations. Efficiently manage maintenance, inspection operations, and equipment as a service use cases, by automatically generating periodic or event-driven work orders with the integration of advanced IoT data features. These features will notify, in real-time, any asset’s failure or malfunction, thus enhancing your predictive maintenance capabilities.

performance analytics
Schedule a personalized one-on-one demo with our Field Service Specialists and discover how to deliver the best service while increasing your revenues.

A dedicated team of professionals is ready to support you in boosting your Customer Service and extending your Field Technicians capabilities.

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